Check-in Time

• Singapore & Hong Kong: After 3:00 PM
• Japan: After 4:00 PM (JST)

Check-in Details Self-check-in instructions and arrival information will be sent via email one day before your stay.

At the Property

• Singapore: Scan the self-check-in QR code in the lobby. For assistance, connect with our Virtual Receptionist via iPad, simply say “Hi,” to get started.

• Hong Kong: Scan the QR code in the lobby or approach our front desk staff for assistance.

• Japan: Self-check-in details will be emailed before arrival. For immediate support, contact Customer Service at +81 50 1745 9707.

Cooking inside the room is not permitted for safety reasons. Guests may use our shared lounge, equipped for basic cooking, dining, and laundry.

For Hong Kong hotels, guests staying less than a month may access the shared lounge for a small fee. To avail access, please approach our front desk: 1-day pass: HKD $70 per day 2-day pass: HKD $300 (covers 2 days) (Rates are subject to change.)

For maintenance requests, contact Customer Service via your Dash Living App or scan the QR code on your room desk for Live Chat.

For immediate assistance:

• Hong Kong: Approach the front desk

• Singapore: Connect with our Virtual Receptionist via iPad

You can also call us directly through our Contact Page.

All Dash Living properties are strictly non-smoking. Smoking inside your room or building is prohibited and may incur penalty fees. Guests may smoke only in designated outdoor areas.

Yes, for stays of 7 nights or longer, a weekly cleaning service is included.

Additional cleaning can be arranged for an extra fee. Please contact Customer Service to schedule a service or for more details.

All rooms are prepared with fresh linens and essential toiletries to make your stay comfortable. If you need extra linens, our team can provide them; additional requests may incur an extra fee.

After check-in, scan the in-room QR code on your room desk to access a property-specific support page. From there, you can:

1. Connect with Customer Service via Live Chat

2. Browse FAQs, house rules, and appliance instructions

3. Explore nearby restaurants, shops, transport options, and local tips

This provides quick access to information and assistance without needing to locate staff in person.

• Hong Kong: Guests may approach the front desk for assistance with luggage storage while waiting for check-in.

• Singapore: Guests may approach our Virtual Receptionist via iPad for guidance on luggage storage options. Simply say “Hi” to get assistance.

• Japan: We do not provide luggage storage. Guests can use pay coin lockers at train stations, with larger stations offering more options. This has worked well for previous guests. To locate a coin locker in Japan, visit www.coinlocker-navi.com. Non-Japanese speakers may need a translation app.

Dash Living properties do not provide on-site parking. Public parking is available nearby for a small fee.

For more information or guidance, please contact Customer Service via our Contact Page.

For apartment stays, each unit includes a designated mailbox. For larger parcels or special deliveries, please contact our Customer Service for assistance via the Dash Living App or here: https://www.dash.co/en/contact-us

You can request a viewing by reaching out to our leasing team. They will provide you with the property details and assist you throughout the entire viewing process, ensuring a smooth and informative experience.

There’s no obligation when you submit an inquiry or schedule a viewing. Simply share your preferences with our leasing team, and they will suggest suitable options and arrange viewings for the properties you’re interested in, so you can explore at your own pace before making a decision.

Your lease covers the monthly rental fee, a capped allowance for utilities, and basic amenities provided in your room to ensure a comfortable stay.

Each unit is fully equipped with kitchen essentials, fridge, microwave, iron, basic toiletries, TV, air conditioning, and in-unit laundry facilities for your convenience.

Your rent includes utilities such as gas, water, and electricity up to a capped allowance. For details on your specific allowance, please refer to your lease agreement.

Most properties have a minimum stay of one month, depending on local regulations. In Singapore, the minimum stay is three months. For stays shorter than one month, you may book a room at our Dash Hotels which accommodate stays of less than one month.

To book a room, you will need to provide a valid form of identification, such as a passport or visa. This is required to comply with local regulations and to complete your booking before check-in.

A one-month security deposit is required to secure your reservation. Your deposit will be returned within 30 days after check-out, according to the terms of your lease.

Rental payments due may vary depending on your check-in date, and your lease may set a fixed monthly due date. For more details or assistance, please review your invoice or contact our Customer Service.

You can pay by bank transfer or credit card. We’ll send a detailed invoice with all the payment information.

If you need any guidance, our Customer Service team is available to support you, just reach out via the Dash Living App or scan the QR code in your room.

Early termination is generally not permitted, as stated in your lease agreement. If you have any questions or need assistance with your account, our Customer Service team is available to assist.

If you’d like to extend your stay, extensions are subject to availability. Our team will reach out before your lease expires to discuss options and help make the process seamless.

Your rent covers the monthly fee and capped utilities, with no hidden charges. Additional services, such as extra cleaning, extra linen, or late check-out, can be arranged upon request and may incur an additional fee.

Dash Living provides fully furnished apartments, coliving homes, and serviced residences across Hong Kong, Singapore, and Japan. Our units come with utilities, Wi-Fi, weekly cleaning, and 24/7 customer support, with flexible stays for both short- and long-term accommodation.

Learn more: https://www.dash.co/en/hotel-promotion

Dash Living operates in Singapore, Hong Kong, and Japan. Explore our available hotels and find your ideal stay here: https://www.dash.co/en/hotel-promotion

Most units come with basic kitchen essentials, allowing you to prepare meals at your convenience. For Hong Kong tenants, you are welcome to use the shared lounge, fully equipped for basic cooking and dining.

Pets may be allowed for long-stay whole-unit rentals, depending on building regulations. For room leases and hotel stays, pets are not permitted to ensure the comfort and safety of all guests.

Each unit comes with its own private bathroom. Additionally, common lounges are equipped with shared restrooms for the convenience of guests.

For apartment stays, each unit comes with its own designated mailbox. For larger parcels or special deliveries, please contact our Customer Service for assistance via the Dash Living App or here: https://www.dash.co/en/contact-us

For monthly stays, we provide a weekly cleaning service to keep your apartment comfortable and tidy.

If you’d like extra cleaning, just reach out to our Customer Service team, for details or to schedule a service.

In an emergency, please contact local authorities immediately:

Singapore:

• Police: 999
• Ambulance: 995
• Fire: 995

Hong Kong:

• Police, Fire, or Ambulance (landlines): 999
• Police, Fire, or Ambulance (mobile phones): 112
• Direct police emergency hotline: +852 2527 7177

Japan:

• Police / 警察 (English Operator Available): 110
• Fire, Ambulance, Emergency Rescue / 消防局, 救急車, 緊急救援 (English Operator Available): 119
• Medical Assistance for Foreigners / 医療機関案内: +81 (0)3-5285-8185

You can also reach our Customer Service 24/7 via the Dash Living App, or by phone for immediate assistance.