Frequently Asked Questions

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General / Dash Units

Dash Living provides fully furnished apartments, coliving homes, and serviced residences across Hong Kong, Singapore, and Japan. Our units come with utilities, Wi-Fi, weekly cleaning, and 24/7 customer support, with flexible stays for both short- and long-term accommodation.

Learn more: https://www.dash.co/en/hotel-promotion

Dash Living operates in Singapore, Hong Kong, and Japan. Explore our available hotels and find your ideal stay here: https://www.dash.co/en/hotel-promotion

Most units come with basic kitchen essentials, allowing you to prepare meals at your convenience. For Hong Kong tenants, you are welcome to use the shared lounge, fully equipped for basic cooking and dining.

Pets may be allowed for long-stay whole-unit rentals, depending on building regulations. For room leases and hotel stays, pets are not permitted to ensure the comfort and safety of all guests.

Each unit comes with its own private bathroom. Additionally, common lounges are equipped with shared restrooms for the convenience of guests.

For apartment stays, each unit comes with its own designated mailbox. For larger parcels or special deliveries, please contact our Customer Service for assistance via the Dash Living App or here: https://www.dash.co/en/contact-us

For monthly stays, we provide a weekly cleaning service to keep your apartment comfortable and tidy.

If you’d like extra cleaning, just reach out to our Customer Service team, for details or to schedule a service.

In an emergency, please contact local authorities immediately:

Singapore:

  • Police: 999
  • Ambulance: 995
  • Fire: 995

Hong Kong:

  • Police, Fire, or Ambulance (landlines): 999
  • Police, Fire, or Ambulance (mobile phones): 112
  • Direct police emergency hotline: +852 2527 7177

Japan:

  • Police / 警察 (English Operator Available): 110
  • Fire, Ambulance, Emergency Rescue / 消防局, 救急車, 緊急救援 (English Operator Available): 119
  • Medical Assistance for Foreigners / 医療機関案内: +81 (0)3-5285-8185

You can also reach our Customer Service 24/7 via the Dash Living App, or by phone for immediate assistance.

Your rent covers the monthly fee and capped utilities, with no hidden charges. Additional services, such as extra cleaning, extra linen, or late check-out, can be arranged upon request and may incur an additional fee.

Your rent includes utilities such as gas, water, and electricity up to a capped allowance. For details on your specific allowance, please refer to your lease agreement.

Dash Hotel FAQ

Check-in Time

  • Singapore & Hong Kong: After 3:00 PM
  • Japan: After 4:00 PM (JST)

Check-in Details Self-check-in instructions and arrival information will be sent via email one day before your stay.

At the Property

  • Singapore: Scan the self-check-in QR code in the lobby. For assistance, connect with our Virtual Receptionist via iPad, simply say “Hi,” to get started.

  • Hong Kong: Scan the QR code in the lobby or approach our front desk staff for assistance.

  • Japan: Self-check-in details will be emailed before arrival. For immediate support, contact Customer Service at +81 50 1745 9707.

Cooking inside the room is not permitted for safety reasons. Guests may use our shared lounge, equipped for basic cooking, dining, and laundry.

For Hong Kong hotels, guests staying less than a month may access the shared lounge for a small fee. To avail access, please approach our front desk: 1-day pass: HKD $70 per day 2-day pass: HKD $300 (covers 2 days) (Rates are subject to change.)

For maintenance requests, contact Customer Service via your Dash Living App or scan the QR code on your room desk for Live Chat.

For immediate assistance:

  • Hong Kong: Approach the front desk

  • Singapore: Connect with our Virtual Receptionist via iPad

You can also call us directly through our Contact Page.

All Dash Living properties are strictly non-smoking. Smoking inside your room or building is prohibited and may incur penalty fees. Guests may smoke only in designated outdoor areas.

Yes, for stays of 7 nights or longer, a weekly cleaning service is included.

Additional cleaning can be arranged for an extra fee. Please contact Customer Service to schedule a service or for more details.

All rooms are prepared with fresh linens and essential toiletries to make your stay comfortable. If you need extra linens, our team can provide them; additional requests may incur an extra fee.

After check-in, scan the in-room QR code on your room desk to access a property-specific support page. From there, you can:

  1. Connect with Customer Service via Live Chat

  2. Browse FAQs, house rules, and appliance instructions

  3. Explore nearby restaurants, shops, transport options, and local tips

This provides quick access to information and assistance without needing to locate staff in person.

  • Hong Kong: Guests may approach the front desk for assistance with luggage storage while waiting for check-in.

  • Singapore: Guests may approach our Virtual Receptionist via iPad for guidance on luggage storage options. Simply say “Hi” to get assistance.

  • Japan: We do not provide luggage storage. Guests can use pay coin lockers at train stations, with larger stations offering more options. This has worked well for previous guests. To locate a coin locker in Japan, visit www.coinlocker-navi.com. Non-Japanese speakers may need a translation app.

Dash Living properties do not provide on-site parking. Public parking is available nearby for a small fee.

For more information or guidance, please contact Customer Service via our Contact Page.

For apartment stays, each unit includes a designated mailbox. For larger parcels or special deliveries, please contact our Customer Service for assistance via the Dash Living App or here: https://www.dash.co/en/contact-us

Monthly Lease FAQ

You can request a viewing by reaching out to our leasing team. They will provide you with the property details and assist you throughout the entire viewing process, ensuring a smooth and informative experience.

There’s no obligation when you submit an inquiry or schedule a viewing. Simply share your preferences with our leasing team, and they will suggest suitable options and arrange viewings for the properties you’re interested in, so you can explore at your own pace before making a decision.

Your lease covers the monthly rental fee, a capped allowance for utilities, and basic amenities provided in your room to ensure a comfortable stay.

Each unit is fully equipped with kitchen essentials, fridge, microwave, iron, basic toiletries, TV, air conditioning, and in-unit laundry facilities for your convenience.

Your rent includes utilities such as gas, water, and electricity up to a capped allowance. For details on your specific allowance, please refer to your lease agreement.

Most properties have a minimum stay of one month, depending on local regulations. In Singapore, the minimum stay is three months. For stays shorter than one month, you may book a room at our Dash Hotels which accommodate stays of less than one month.

To book a room, you will need to provide a valid form of identification, such as a passport or visa. This is required to comply with local regulations and to complete your booking before check-in.

A one-month security deposit is required to secure your reservation. Your deposit will be returned within 30 days after check-out, according to the terms of your lease.

Rental payments due may vary depending on your check-in date, and your lease may set a fixed monthly due date. For more details or assistance, please review your invoice or contact our Customer Service.

You can pay by bank transfer or credit card. We’ll send a detailed invoice with all the payment information.

If you need any guidance, our Customer Service team is available to support you, just reach out via the Dash Living App or scan the QR code in your room.

Early termination is generally not permitted, as stated in your lease agreement. If you have any questions or need assistance with your account, our Customer Service team is available to assist.

If you’d like to extend your stay, extensions are subject to availability. Our team will reach out before your lease expires to discuss options and help make the process seamless.

Your rent covers the monthly fee and capped utilities, with no hidden charges. Additional services, such as extra cleaning, extra linen, or late check-out, can be arranged upon request and may incur an additional fee.

All rooms are prepared with fresh linens and essential toiletries to make your stay comfortable. If you need extra linens, our team can provide them; additional requests may incur an extra fee.

Typical move-in procedures for a one-month apartment rental are straight forward: you complete the booking or lease, submit ID and supporting documents, pay the first month’s rent and any required deposit or fees, then confirm your move-in date, key collection, and house rules. Before arrival, most renters also verify what is included, such as utilities, Wi‑Fi, furniture, and cleaning, because short stays move quickly and there is less time to arrange extras. On move-in day, the standard step is a walk-through or move-in checklist where you inspect the unit, note any existing damage, and take photos so everything is documented from day one.

The admin side usually happens in advance. Common documents include a passport or government ID, proof of income or employment, bank details, references from past landlords, and sometimes pet records or a guarantor’s documents. Many operators also ask you to confirm renters insurance, payment method, and whether you need access instructions for parking or a service elevator for larger luggage or furniture.

For a one-month stay at Dash Living, the process is usually lighter because the apartment is already fully furnished and essentials like utilities, Wi‑Fi, are included. That means fewer setup calls, fewer service transfers, and a faster check-in flow, which is especially helpful for expats, digital nomads, students, and anyone relocating on a tight timeline.

The clearest takeaway is that Dash Living focuses on transparent, set pricing rather than bargain-style rent discussions. If you want flexibility, the right move is to ask the team directly about your specific property, stay length, and availability, but you should not assume the listed rent is negotiable.

What is clearly stated is the cost structure around the rent. Dash Living says your rent covers the monthly fee and capped utilities, with no hidden charges, and the company notes there is no agency fee. For move-in, Dash Living requires a one-month rent deposit plus a small utility deposit fee, which makes the upfront cost easier to understand than a typical rental with multiple extra charges.

The practical value is in what is already bundled in. Dash Living’s units are fully furnished, so you can basically move in with a suitcase, and high-speed Wi-Fi is installed and ready from day one. That also cuts out common setup costs like buying furniture or arranging internet service yourself. In Dash Living’s serviced living model across Hong Kong, Singapore, and Japan, that simplicity is really the point: fewer surprise costs, less setup hassle, and a clearer idea of what you’re paying for each month.

Yes, children can live at Dash Living, but the exact policy depends on the property, unit type, and occupancy rules. Some Dash Living homes are clearly set up for families, and selected residences welcome children of all ages. For example, some Japan properties' child policies that welcome children of all ages, with children aged 3 and above charged as adults.

You’ll also find family-oriented options in Dash Living’s portfolio. We offer some fully furnished apartments and is described as having accommodation options for singles, couples, and families with kids and pets. That makes it a practical fit for parents who want a ready-to-move-in home rather than a traditional long-term rental setup.

So the short answer is yes: children can stay at Dash Living in many cases, but it’s best to confirm the specific property’s child policy, guest capacity, and bedding setup before booking, especially if you’re moving in as a family.

Yes. Dash Living apartments are suitable for students because they combine flexible stay terms with move-in-ready homes, so you can settle in quickly and focus on school instead of setting up an apartment from scratch. They work well for exchange students, full-year students, interns, and anyone who needs a short or long stay, with options that range from short-stay hotel residences to longer-term rentals.

You can see that student focus in the actual offers. Dash Living has dedicated 2026 student offers in both Tokyo and Hong Kong, with recommended student-friendly properties in areas such as Shinjuku, Ikebukuro, Nihonbashi, Tsim Sha Tsui, Sheung Wan, Central, Mong Kok, and Yau Ma Tei. Pricing on those student pages is different, which gives students clear entry points depending on city and room type.

The day-to-day setup is what makes it practical for student life. Rent includes fully furnished space and high-speed Wi‑Fi, and many homes also come with a fully equipped kitchen, utilities, A/C, wardrobes, and weekly housekeeping; in Dash’s materials, housekeeping and maintenance are included outside Japan. Dash also highlights 7 days support, optional study desks in some student-focused rooms, and community-style living, which is especially helpful if you’re studying abroad and want both privacy and a built-in social network.

Dash Living is suitable for urban professionals, expats, digital nomads, students, and business travellers who want a flexible, ready-to-move-in home in Hong Kong, Singapore, or Japan. It works especially well for people staying from a few nights to a few months, because homes are fully furnished and include utilities, Wi‑Fi, and regular housekeeping, so there’s less setup and less admin. It also suits residents who want convenience without a long traditional lease, plus a social side through member perks, shared spaces, and community events with like-minded people.

At Dash Living, utilities are generally included as part of the overall living setup, so residents get a more predictable monthly cost instead of juggling separate provider bills, meter readings, and one-off fees. It is a much more straightforward model for people who want to move in quickly and budget clearly.

The practical benefit is convenience as much as cost clarity. Dash Living homes across Hong Kong, Singapore, and Japan come fully furnished and typically include utilities, Wi‑Fi, in one ready-to-move-in package. For urban professionals, expats, digital nomads, and students, that means less time decoding service charges, energy charges, and other bill components, and more time settling into a home that already works day one.

Signing a lease online usually means you receive the lease by email, open it on your phone or computer, review the terms, and complete the required fields such as your name, date, initials, and electronic signature. At Dash Living, that means you can finish the whole rental step remotely, keep everything organized online, and access the signed agreement anytime without printing, scanning, or meeting in person.

In most cases, long-term rentals are actually more affordable per night than hotels, making them the smarter choice for extended stays. While hotels charge a premium for their services, Dash Living offers a better value proposition: you get the full suite of hotel-style amenities—including utilities, high-speed Wi‑Fi, and weekly housekeeping (in some markets)—all bundled into a lower, more predictable monthly rate. This is where our flexible serviced-living model truly stands out. Instead of paying high nightly rates for a hotel room, you enjoy a fully furnished, ready-to-move-in home designed specifically for long-term comfort. It combines the convenience and services people love about hotels with the space and stability of an apartment, but without the financial burden of traditional 6- to 12-month leases. For urban professionals and expats in Hong Kong, Singapore, and Japan, Dash Living delivers the best of both worlds: the service of a hotel, at a fraction of the cost.

Co-living and serviced apartments differ mainly in how much space you keep private and how much you share. In a co-living setup, you usually rent a private bedroom or compact studio while sharing spaces like the kitchen, lounge, or work areas, so the experience is more social and often more budget-friendly. A serviced apartment is usually a self-contained home rented as one full unit, with its own private kitchen, bathroom, and living area, which makes it a better fit if you want more privacy and independence.

In practice, co-living is designed around community and flexibility. Research on the category shows that co-living often includes shared amenities such as lounges, coworking areas, gyms, and terraces, and some operators rent room by room rather than requiring you to pay for an entire apartment. Industry coverage also notes that many co-living units are compact—around 19 square metres on average—because shared common spaces do part of the work that private living rooms or kitchens would do in a serviced apartment.

At Dash Living, that difference becomes pretty easy to feel day to day. Residents get fully furnished homes, inclusive utilities, Wi‑Fi, and weekly housekeeping, plus member perks and community events across Hong Kong, Singapore, and Japan. So if you want a ready-to-move-in place with a social, urban lifestyle, co-living makes sense; if you want a more private, hotel-style residential setup, a serviced apartment usually fits better.

Hong Kong Stays FAQ

In Hong Kong, the main digital platforms for finding rental apartments are 28Hse, 591 Property, Spacious, House730, Property852, NextRent, Homates, and uhomes.com; expats and students also use platforms that let them contact landlords or agents online.

In Hong Kong, a serviced apartment is designed for longer, more residential stays: it is fully furnished, usually offers more space, and often includes a kitchen, laundry, and living area. A monthly hotel is still a hotel stay sold at a monthly rate, so utilities, Wi‑Fi, housekeeping, concierge, and security are typically bundled in, but the layout is usually closer to a standard guest room with fewer home-style facilities. For stays of several weeks or months, serviced apartments generally feel more like home, while monthly hotels feel more like convenient extended hotel stays.

To rent an apartment in Hong Kong, you will usually need a valid identity document, such as a Hong Kong ID card or passport. For private rentals, you and the landlord then sign a formal tenancy agreement that should clearly state the rent, security deposit, tenancy term, and whether furniture or electrical appliances are included. That agreement is typically stamped for stamp duty, and if you are applying for Public Rental Housing instead, the Housing Authority requires supporting documents and declarations for the applicant and family members according to their status.

This is one reason many renters prefer a furnished, serviced setup when moving to Hong Kong. Dash Living offers fully furnished homes and serviced apartments, so the practical details that often need to be negotiated in a traditional lease, such as furniture and household setup, are already built in. That reduces friction for people who want a faster, clearer move-in process.

Dash Living also keeps costs more predictable by combining utilities, high-speed Wi‑Fi, weekly housekeeping, and residential security into one all-inclusive price. For newcomers, corporate guests, and project teams, flexible monthly and nightly stays in prime Hong Kong districts can make renting simpler than arranging a conventional apartment lease from scratch, while communal spaces and curated events add an immediate sense of community.

The best areas to live in Hong Kong are Mid-Levels, Kennedy Town, Sai Ying Pun, Wan Chai, Happy Valley, Kowloon Tong, and Repulse Bay or Stanley, depending on your lifestyle. Mid-Levels suits professionals who want greenery and quick access to Central; Sai Ying Pun, Kennedy Town, and Wan Chai work well if you want a lively neighborhood with strong transport links; Happy Valley and Kowloon Tong are better for a quieter, more residential feel; and Repulse Bay or Stanley fit people who want beach access and a family-oriented environment. In practice, the right area is the one that balances commute, budget, and pace of life. For families, Repulse Bay is known for beachside living, children’s activities, restaurants, and bus access from Central and Causeway Bay, while Kowloon Tong is often chosen for a slower, quieter pace. That is where Dash Living fits naturally: fully furnished homes in prime Hong Kong districts, flexible monthly or nightly stays, and all-inclusive pricing that covers utilities, high-speed Wi‑Fi, weekly housekeeping, and residential security, so moving into the right neighborhood is simpler and faster.

As a student renting a room in Hong Kong, you will usually need a passport or other valid ID, your Hong Kong ID if you already have one, a valid student visa or other stay permit, and proof that you are enrolled at a school, such as a student ID or university offer letter. Some landlords or operators may also ask for proof of funds or bank account details to show you can cover rent and deposit. If you are signing a standard lease, keep a copy of the tenancy agreement and check whether stamp duty, the government tax on rental agreements, has been handled properly.

This matters because traditional rentals in Hong Kong often come with heavier admin and longer commitments. Many landlords prefer a two-year tenancy, often with a break clause after one year, and deposits are commonly around two months’ rent, with one month of rent paid in advance. In some cases, management fees and government rates may also apply.

For students who want less paperwork and more flexibility, serviced living can be easier to manage. Short stays can be available from as little as one week, and a setup like Dash Living combines furnished rooms with all-inclusive pricing, so utilities, high-speed Wi‑Fi, weekly housekeeping, and residential security are bundled instead of arranged separately. That makes move-in simpler, especially if you are arriving in Hong Kong for a semester, exchange, internship, or your first year of study.

Rent for Hong Kong apartments typically starts at around HKD 9,700 per month for a smaller one-bedroom in outer districts and can reach HKD 55,000 or more for large family homes. In central Hong Kong Island areas, many current studio and one-bedroom listings cluster around HKD 15,000 to HKD 30,000 per month, with examples in Central, Mid-levels West, Sai Ying Pun, Sheung Wan, North Point, and Wan Chai. Two-bedroom apartments often sit around HKD 20,000 to HKD 40,000, while three-bedroom homes commonly range from about HKD 20,000 to HKD 50,000. The biggest rent drivers are location, size, and whether the price is listed as “incl.” or “excl.” “Incl.” means some charges are included in the monthly rent, while “excl.” usually means utilities or other costs are separate.

For renters who want a clearer monthly budget, Dash Living offers a simpler all-in model in prime Hong Kong districts. Our fully furnished homes and serviced apartments combine flexible monthly and nightly stays with utilities, high-speed Wi‑Fi, weekly housekeeping, residential security, easy move-in, communal spaces, and curated community events, which helps reduce the extra setup costs and admin that often come with conventional apartment rentals.

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